Training Management Services for UAE Government

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Project Description


A full-time team of MENTOR’s training experts works within one of the UAE government’s ministries to internally manage and execute the entire function of a training department, including the collection and analysis of training needs at a strategic and departmental level; development of an appropriate annual training plan; assessment and recommendation of preferred training providers; supervision and coordination of training programs; and monitoring and evaluation of training programs (immediately and 3 months following each program) to measure return on investment.


The MENTOR team’s work follows the ministry’s guidelines and systems, including Bayanati - the UAE federal government electronic system. Training programs are also aligned with the UAE leadership’s vision and direction on achieving Smart government services and adopting innovative thought and practices in the public sector.


Results in 2016


  • Thorough evaluation process, including ROI measurement, for each training program
  • Training programs run according to planned schedule
  • 1,150 individual development plans created, with 1,036 employees trained
  • 312 training workshops completed in organizational, technical, and behavioral training
  • Liaison with educational institutions and universities on training, testing and diploma achievement for a select number of employees
  • 46,450 training hours completed, with average 44.8 training hours per trainee
  • New initiatives implemented, including “Managers are Trainers”
  • 95% employees satisfied with training programs
  • 92% employees experienced tangible improvement in performance following training
  • 93 % managers experienced tangible improvement in employee performance following training


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