Quality Management Systems Development

Business Planning

MENTOR values quality as a significant pillar that distinguishes markets' leading organizations and sharpens their competitive edge. At MENTOR a team of quality assurance specialists is dedicated to run an environmental scan for the current practices of your organization, assess the grounds for building a solid quality assurance framework and support your company in setting up a quality management system that matches world class standards.

Why Invest in a Quality Management System

In quality management, organizations have several objectives:

- Ensure that its products and/or services satisfy the customer's quality requirements

- Comply with any regulations that may apply to those products and/or services

- Enhance customer satisfaction

- Achieve continual improvement of its overall performance

With a quality management system in place, the organization directs and controls its activities which are related directly, or indirectly, to meeting customer requirements and needs.

Some elements that contribute to and form a solid quality management system are organizational structure, responsibilities, data management, continuous improvement, product quality assurance and corrective and preventive action.

ISO 9001:2008

The ISO 9001:2008 standards are generic standards and can be applied to any organization, large or small, whatever its product or service, in any sector of activity and can be implemented in a business enterprise, public administration or government department.

Some benefits and the importance of ISO 9001:2008 are:

- Increase your organization's performance and productivity

- Enhance customer satisfaction

- Enjoy global recognitions

- Enhance employee engagement

- Achieve a competitive advantage

- Align quality with organizational objectives

How MENTOR Can Help

Whether your procedures are well documented, set in place and synchronized, or not yet. Whether things are run according to repetitive practice without any manuals and guidelines to refer to, or not, our team can pick up your operations right where they are and work closely with your team to set out the documentation, manuals, guidelines and analysis tools needed to monitor your organizational quality objectives, evaluate your performance, highlight areas for possible enhancement and lead a continuous improvement cycle.

MENTOR can assist your company in achieving its quality management system goals, after which your organization can be audited by an external party to become ISO 9001:2008 certified. However, certification is not a requirement: the organization can implement and benefit from an ISO 9001:2008 system without having it certified.

MENTOR's clients in various industries ranging from real estate development consultancies, telecommunications, retail, trade of commodities, engineering, etc. were able to successfully meet the quality assurance bench marks and get the ISO 9001:2008 certification a few months after rolling out their quality management system projects by the support of the MENTOR team.