Center for Business Capability and Strategy

Strategic Planning and Implementation

Program Overview

During this program participants will learn how to distill and apply the latest strategic insights, models, and approaches. They will emerge with applicable ideas for leveraging their firms"™ capabilities and innovative ways to capitalize on current opportunities in the marketplace.

In thought-provoking dialogue with Spectra"™s accomplished faculty participants will transcend traditional thinking and learn how to accurately assess the competition, explore ways to make their organizations more innovative and agile, and build a framework for sustainable competitive advantage.

Return on Investment

  • Recognize the essence of strategic thinking
  • Identify major drivers of business today: vision, hyper competition, increasing complexity of the organization, strategic control, governance
  • Conduct a realistic SWOT analysis
  • Understand "Ëœvision"™ and formulate a mission statement
  • Develop a hierarchy of firm objectives and relate those objectives to the market and the performance
  • Develop competency at identifying alternative strategies and go through the selection and adoption process
  • Develop some skill at implementing strategic choices
  • Test your strategic control measures

Who Should Attend?

Senior and upper-middle managers with responsibility for strategy formulation and implementation are ideal candidates for this program. Participants with extensive experience in planning have gained new insights and methods during the program. Managers just moving into planning areas will get a jump-start on the process—learning how leadership, vision, and strategy interact to create competitive advantage.

Program Focus

The Elements of a Strategic Plan

  • Direction statement
  • Strategic objectives
  • Priority issues
  • Action plans

The Strategic Planning Process

  • Analyzing external and internal factors
  • Performing SWOT analyses
  • Drafting priority issues
  • Developing high-level action plans
  • Finalizing the strategic plan
  • Updating a strategic plan

Defining Objectives and Metrics

  • Determining metrics
  • Writing objectives

Determining Resources

  • Thinking long-term
  • Clarifying interlocks
  • The challenge of inter-group coordination

Keeping Action Plans Aligned and on Course

  • Reviewing progress
  • Understanding misalignment
  • Anticipating misalignment

Establishing Accountability

  • Getting input from others
  • Making judgment calls

Creating an Environment for Excellence

  • Develop a "strategic mindset"
  • Foster leadership
  • Address resistance
  • Train people for the future

Evaluating and Rewarding Performance

  • What is evaluated?
  • Quantifiable criteria
  • Qualitative criteria
  • How are results rewarded?

Project Management

Program Overview

This program covers the gamut of tasks involved in what is truly interdisciplinary skill — planning, budgeting, team building, motivation, mid course evaluation and correction, and after-project review.

Attend this program to develop the insights and skills you need to define, plan, and assign work; obtain meaningful commitments; coordinate project efforts; monitor and evaluate results; manage risk; and critically evaluate budgets and schedules. You will apply these insights and practical skills to project situations through individual and group exercises.

Return on Investment

  • Learn how to complete a project effectively, on time, and within budget
  • Break large or complex efforts into manageable assignments, including the proper use of Work Breakdown Structures (WBS)
  • Plan, estimate, schedule, and budget work
  • Measure and control cost, schedule, and technical performance
  • Monitor, document, and report project progress and problems
  • Manage changes and re-plan work when necessary
  • Win management support and obtain necessary resources
  • Anticipate and manage risk
  • Troubleshoot problems that may be affecting your team"™s performance
  • Work through miscommunication, conflicts, or sagging loyalties that get in the way of high performance

Who Should Attend?

Project Managers, Regional Managers, Executive Directors, IT Managers, Information System Managers, Program Managers, Event Managers, Construction Managers, Line Managers

Program Focus

Concepts of Project Management

  • Benefits of Project Management
  • Characteristics of a well-defined project
  • Project tasks and the path they follow

Scope Definition and Project Requirements

  • Defining scope in terms of business, technical, operational objectives
  • Time-cost-scope trade-offs and negotiations

Project Risk Management

  • The Project Requirements Document as a decision-making tool
  • The central role of Effective Communication
  • The Project Manager as Motivator and Problem-Solver

Work Breakdown Structure (WBS) and Its Detailed Work Packages

  • Matching project objectives and methodology
  • WBS: a planning, scheduling, staffing, budgeting and control tool

Project Scheduling: Network Logic and Dependency Analysis

  • How to construct a network diagram, precedence diagramming, arrow diagramming
  • Defining the project"™s critical path, free float and total float

Project Scheduling: Estimating the Work

  • Creating realistic and achievable estimates
  • Targets vs. Estimates vs. Commitments

The Integrated Project Plan

  • Project schedule displayed as Gantt Chart, network diagram or spreadsheet

Project Control and Reporting

  • Determining variances from the approved plan…the change control board
  • Reporting project status and formats

Project Closure

  • Preparing a useful and brief final report
  • Securing final approvals and buy-ins

Creatively Solving Business Problems

Program Overview

Making decisions in an atmosphere of increasing time pressure, uncertainty, and conflicting expert opinions creates challenges for any manager. Making such leadership decisions in crisis situations is even more demanding.

This program focuses on reframing issues so that the right problems are addressed, distinguishing systematic patterns from random events, and identifying acceptable risks in alternative decisions. In this program, you will learn how to make better decisions within group or department setting, recognizing the more network-oriented and decentralized organizational structures of today"™s companies.

Return on Investment

  • Acquire a variety of strategies for framing problems, and learn when to apply them
  • Learn to accurately assess the degree of uncertainty in individual problems
  • Recognize when you have enough information, the right information, or when you need to do more research
  • Structure more complex challenges to ensure you address the right issues
  • Involve the right people at the right time in the right way
  • Create environments that foster feedback and learning

Who Should Attend?

Executives at all levels can benefit from this program. More experienced managers can test their existing decision processes, and newer managers can learn to structure their approach to business decisions. We give special attention to helping group managers maximize decision making that affects whole departments.

Program Focus

What Is Problem Solving?

  • Define the problem.
  • Set solution objectives.
  • Generate alternative solutions.
  • Evaluate solutions and choose one.
  • Implement, monitor, and adjust your solution.

Defining Problems

  • Awareness
  • Brainstorming
  • Ground rules
  • Process
  • Root-cause analysis
  • The fish bone diagram

Setting Solution Objectives

  • Prioritization Matrix

Evaluating Solutions and Choosing One

  • Major Obstacles to Effective Problem Solving
  • Obstacles that are part of being human
  • Overconfidence
  • Cognitive biases
  • Escalation of commitment
  • Obstacles that are part of the problem-solving process

Implementing, Monitoring, and Adjusting Your Solution

  • Implementing the solution
  • Monitoring the solution
  • Adjusting the solution

Preparing a Business Plan

Program Overview

Business planning is critical in the achievement of business objectives and hitting targets. This program provides a thorough grounding in how to create, measure and implement a business plan.

This program will show you how to take a long, hard look at each element of the plan and then to communicate the right message to the right people to maximize the chances of getting your business venture launched.

Return on Investment

  • Identify the key steps of the business planning process
  • Relate your plan to the organization's business plans and objectives
  • Devise, evaluate and implement a successful business plan
  • Develop key indicators to track progress versus the plan
  • Manage the budgetary aspects of a business plan
  • Decide how to review and revise the business plan
  • Know the kinds of information that need to be contained in a successful business plan
  • Discover how to present that information so that your readers get what they need and understand quickly what you're asking of them

Who Should Attend?

This program is designed for any member of staff who is required to develop and implement a business plan.

Program Focus

The Structure of the Business Plan

  • Cover page
  • Table of contents

The Executive Summary

  • What information can be included in an executive summary?
  • Company Overview

The Business Description

  • The Business
  • The Product or Service
  • Business Plan Product

The Business Environment Analysis

  • What is the industry? Who are your competitors within that industry?
  • What is the market? Who are your customers within that market?

The Competitive Analysis

  • Who are the competitors?
  • What differentiates your product or service from the competitors' products or services?
  • How much of a threat are your competitors to your venture?

The Market Analysis

  • Market definition / Total market size / Target Segment
  • Market need / Estimated segment size

The Marketing Plan

  • The marketing plan as road map
  • Developing the marketing plan
  • Develop your mix of marketing strategies

The Operations Plan

  • Identify the key success factors for your business

The Financial Plan

  • Developing the Financial plan
  • Capital Requirements
  • Summary Financial Projections
  • Probability of risk/reward

Managing Crisis

Program Overview

Crisis affect all of us. As Managers, we need to identify potential crisis and deal with them as best we can. We can not prevent all crisis, but we can avoid some and prepare for others.

In this program, you will find a practical, hands-on method for looking at crisis — from developing a crises audit to learning from past experiences. During this program you will learn how to put together a proven plan that"™s right for your business.

Return on Investment

  • Assess your company"™s current level of emergency readiness
  • Understand the benefits of an integrated, enterprise-wide recovery approach
  • Develop policies and procedures for responding to specific emergencies
  • Safeguard employees, equipment and sensitive information
  • Avoid a crises through planning
  • Prepare to manage a crises you can't avoid
  • Recognize a crises and contain it before it spreads even further
  • Resolve a crises in the most effective way
  • Learn from past crisis
  • Manage yourself during a crises

Who Should Attend?

All top-level decision-makers, Long-range Planners, Contingency Planners, Risk Managers, Auditors, MIS D directors, Disaster Recovery Task Force Members and anyone responsible for the safety and security of an organization"™s employees, equipment, records and facilities.

Program Focus

What is a Crises?

  • Different kinds of crisis
  • Uncontrollable natural events
  • Health and environmental disasters related to the company
  • Technological breakdowns
  • Economic and market forces

Avoiding the Crises

  • The quiet task of avoiding a crises
  • Perform a crises audit
  • Make crises planning a part of your strategic planning
  • Perform the SWOT analysis from a crises perspective

Preparing to Manage the Crises

  • Recognize the risks
  • Analyze potential risks
  • Form a Crisis-Management team
  • Create a communications plan
  • Develop a resource plan

Containing the Crises

  • Be decisive and compassionate
  • Make decisions
  • Respond to your people
  • Go public
  • Expect rumors and false information
  • Notify key people
  • Stick to the facts

Resolving the Crises

  • Be aware of the effects of stress
  • Avoid toxic stress responses
  • The leadership role

Building Organizational Capability

Program Overview

As business competition intensifies and technology leapfrogs with new advancements, many companies are formulating growth or transformation strategies to increase shareholder value. While formulating the new strategic direction is critical, many companies are facing tremendous challenges of rebuilding the organization to execute the new strategies.

This program provides a systematic framework to help companies determine their required organizational capabilities under new strategic direction, and to realign employee competency, company culture and organizational governance, based on the new organizational capabilities.

Return on Investment

  • Understand the strategic importance of people and organizational capability in achieving business success
  • Learn to mobilize people and resources to implement effective strategies
  • Develop a framework that links people strategy with business strategy
  • Learn best practices on building organizational capability

Who Should Attend?

Executives from all functional areas with the responsibility of implementing company"™s strategies and organizational effectiveness are best suited for this program. Including general management and management teams, project teams, HR practitioners, business unit, functional unit, geographic managers and their management teams.

Program Focus

Building Capability for Strategic Implementation

  • Growth and transformational challenges
  • Framework and organizational capability

Turning Business Strategies into HR Actions

  • Pitfalls and critical success factor of HR planning
  • Processes and tools
  • Anticipating future trends
  • Determining competitive advantages
  • Deciding winning capabilities
  • Aligning HR and management practices

Building Employee Competencies

  • Overview of employee competency model
  • How to identify required core employee competencies for business success
  • Recruitment Strategies
  • Retention Strategies

Building Talent for Sustainable Growth

  • Importance of talent development
  • Talent development infrastructure
  • What to achieve vs. How to achieve
  • Talent inventory review process

Shaping Employee Mindset for Business Success

  • Roadmap and strategies for cultural transformation
  • Cultural change strategies
  • Cultural change tools

Improving Employee Governance

  • Why governance matters?
  • Concepts and principles of boundary-less organization
  • Leverage people contribution at all levels
  • Create organizational synergy

Measurement and Control of Organizational Performance

Program Overview

During this program you will develop a comprehensive, cross-functional understanding of how the measurement and control systems in your organization operate, the potential they have for distorting managerial decisions, and ways to reduce this potential. You will leave with the ability to evaluate the "fit" of any measurement and control system to the business environment and strategy of your organization.

Return on Investment

  • Evaluate current profitability of products, services, customers, suppliers, and distribution channels
  • Identify areas for improvement in operations
  • Create and utilize appropriate transfer pricing and corporate cost allocation methods
  • Establish routine profit and cost measurement systems for decision making
  • Design and apply performance evaluation measures

Who Should Attend?

  • A Manager who evaluates business performance of products, services, individuals, or business units
  • An Operating Manager who is evaluated by profit and cost reports, and who needs to understand the link among local cost relationships and overall business unit results
  • A Business Unit Manager who wants to update his knowledge of current performance measurement and evaluation methods

Program Focus


  • The role of performance measurement, evaluation, and management control systems in the organization
  • The link between financial statements and business unit results
  • Managing for the long term in the face of short term measures of performance
  • How financial reporting distorts cost information

Performance Measurement and Evaluation of the Value Chain, including:

  • Products and Services
  • Customers and Suppliers
  • Design

Control Systems - An Economic View

  • Business unit design: profit and cost centers
  • Budgeting processes and methods for management control
  • Current trends in compensation practices
  • Transfer pricing
  • Corporate cost allocation
  • Performance evaluation: financial and non financial measures

Balanced Scorecards.

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