Train the Trainer Program
This case study takes a deeper dive into how MENTOR played a pivotal role in supporting a pioneering Japanese elevator company's successful Train-the-Trainer (TTT) program for Continuous Improvement (CI). Our collaborative approach ensured the program not only equipped employees with the tools for CI mastery but also aligned seamlessly with the company's strategic vision.
How have we helped?
Tailored Training Framework:
MENTOR didn't offer a one-size-fits-all solution. Through close collaboration with the client's HR and management teams, we meticulously designed a comprehensive training framework. This framework is meticulously aligned with the organization's competency model and strategic objectives. We incorporated specific competencies and behavioral indicators tailored to various roles within the company, ensuring every employee received targeted and relevant training.
Structured Delivery for Maximum Impact:
Effective knowledge transfer was paramount. MENTOR implemented a structured training delivery process, utilizing a blend of interactive and practical sessions. These engaging sessions fostered a dynamic learning environment where participants actively participated, maximizing knowledge retention and skill development.
MENTOR's collaborative approach:
Tailored program design and commitment to personalized feedback were instrumental in the success of the TTT program. By empowering employees to become internal CI champions, the program not only fostered a culture of continuous improvement but also positioned the company for long-term success and innovation.
How We Implemented the Program: Building Engaged CI Champions
Following the principle of "effective knowledge transfer," MENTOR designed a structured training delivery process specifically tailored for this TTT program. Here's a breakdown of the key elements:
I. Interactive Learning:
Gone are the days of passive lectures. MENTOR utilized a variety of interactive elements to keep participants actively engaged throughout the program. This could include:
•Group Discussions: Facilitated discussions encouraged participants to share their experiences, challenges, and ideas related to CI. This fostered a collaborative learning environment and allowed them to learn from each other.
•Role-Playing: Participants were given opportunities to practice their newly acquired skills through simulations and role-playing exercises. This helped them develop confidence and apply CI principles in a safe, controlled environment.
•Teamwork Activities: Collaborative projects and problem-solving activities encouraged participants to work together, develop their communication skills, and apply CI principles within a team setting.
II. Engaging Learning Through Real-World Application:
Moving beyond theory, the program featured hands-on exercises and real-world scenarios. These practical applications allowed participants to actively engage with the material, solidifying their understanding of CI concepts and their application in everyday work situations.
III. Refining Skills Through Personalized Feedback:
MENTOR's commitment went beyond program delivery. As part of the program, participants were challenged to submit a training presentation video. This provided a valuable opportunity for participants to demonstrate their ability to effectively convey CI concepts in a training setting. MENTOR then provided targeted feedback on each video, helping participants refine their training techniques and presentation skills.
IV.Building a Sustainable CI Ecosystem:
The company's strategic launch of a company-wide Continuous Improvement initiative is fostering a culture of innovation and problem-solving across all departments. Employees are actively participating in comprehensive training programs and familiarizing themselves with the standardized CI framework. This investment in continuous improvement is expected to lead to streamlined processes, enhanced problem-solving capabilities, and improved quality – ultimately resulting in increased productivity, cost reduction, and a stronger foundation for long-term success
Business Impact
•Empowered CI Champions: Participants emerged from the program not just as knowledgeable in CI, but also confident in their ability to train others and drive CI adoption within their departments.
•The launch of a company-wide Continuous Improvement (CI) initiative: Employees are actively engaging in extensive training programs conducted by the graduate of our TTT program (CI Champions) to master the standardized CI framework. This commitment to continuous improvement is anticipated to streamline processes and improve quality.