Customer Service Enhancement Program to Assess and Train Employees
Employee assessment and training program to enhance customer service skills for government
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Drive sales with better skilled and informed teams
Sales serve as the primary revenue driver and a pivotal objective for most organizations. We provide an array of specialized courses designed for both managers and front-liners, complemented by a mix of workshops and field courses.
Driven with strong sales and negotiation skills
Aligned with strategic objectives and other business operations
Knowledgeable on the companys offerings, customers, market trends and competitors
A key source of market intelligence
Program Components
Mix of formats and tools to enable deep learning
1
TARGETED
TRAINING
We provide tailored programs designed specifically for your organization's sales managers and front-liners, each customized to address their distinct roles and learning objectives.
2
SALES
SKILLS
Our programs are meticulously crafted to elevate skills across every facet of the sales function, encompassing areas such as planning, portfolio management, cross-selling, negotiation, presentation, and relationship-building.
3
PRODUCT
KNOWLEDGE
This involves a comprehensive curriculum, including courses and product guides, aimed at establishing a profound understanding of the organization's products, sales processes, cross-selling opportunities, and competitors.
What we offer
Our programs instill a strong grasp of your organizations and competitors' business models and market positions, a solid understanding of your products and services and the ability to present them well.
Workshops
Our workshops seamlessly blend a diverse range of training activities, including role-play, simulations, group challenges, authentic workplace assignments, and captivating learning games.
Field Courses
Our field courses provide a dynamic and immersive learning format, allowing participants to gain firsthand experience of real sales performance within their own organizations and, where relevant, in competitor environments.
Training Kits
We create comprehensive learning kits that serve as invaluable long-term reference materials for participants. These kits encompass training program content, learner manuals, practical exercises, assessments, actionable plans, and empowering tools.
Sales Front-Liners
Develop selling, negotiation and communication skills
- Master the intricacies of the sales cycle
- Hone your skills in customer prospecting
- Learn expert negotiation and objection-handling techniques
- Craft persuasive presentations based on USPs and competition analysis
- Identify and effectively address customer needs
- Deliver compelling pitches, presentations, and close deals confidently
- Unlock the art of cross-selling
Sales Managers
Develop sales planning and team motivation abilities
- Develop comprehensive sales plans, priorities, objectives, and goals
- Efficiently organize and manage sales teams
- Identify and replicate activities that yield long-term results
- Implement action plans with well-defined timeframes
- Diagnose common barriers to performance and devise solutions
- Generate effective methods to enhance sales team performance
- Gain insights into manager roles and leadership styles
- Successfully transitioned from selling to managing
- Cultivate and nurture a sales-centric organizational culture
Variety of Topcs
Sample Courses:
Variety of topics to choose from
- Building Relationships for Sales Success
- Social Selling
- Retail Sales Skills
- Consultative Sales Skills
- Cross-Selling
- Delivering Dynamic Sales Presentations
- Managing the Sales Force
- Negotiation Skills
- Sales Acquisition & Portfolio Management
- Call Centre Training
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