Step 2 - Process Re-engineering
Organizations have to evolve and adapt to an increasingly wired world, globalization, intensifying competition, higher service expectations, and more demanding customers. They also need to look inward for ways to reduce operational costs, speed up production and response cycles, and improve quality and competitiveness.
Through business process re-engineering, we help organizations meet these challenges, with a comprehensive review and redesign of processes and their workflows to achieve dramatic improvements in operations and output. We take a holistic view, ensuring processes are aligned and connect seamlessly, and focusing on implementing technology and business process automation for greater efficiency.
Our process optimization involves a detailed analysis of processes and identifying gaps and opportunities for improvement. From this, we develop: a) Department charts that list departments within the organization, b) Process charts that list main processes in each department and function, and c) Workflow charts that outline steps, policies, procedures, and authority and responsibility matrices for each process.
Step 3 – Policies and procedures development
Policies and procedures serve as guidelines on how the organization should conduct its business. They help companies accomplish objectives, reflect values, ensure consistency in the method and quality of operations, and establish accountability in task performance.
Policy statements provide a general overview of the company’s approach and intentions on a certain issue or function, while general procedures and standard operating procedures translate this general perspective into specific decisions and actions performed in day-to-day operations, outlining the steps, methods and employee roles involved.
We help you establish guidelines to promote task execution in the most effective manner, that aligns with strategic goals, reduces process time and cost, and maximizes quality of process deliverables. This also supports compliance with health, safety, legal and regulatory requirements, and encourages greater accountability, transparency and quality assurance.