Maintaining and measuring quality
Quality assurance sets the standards for how the various aspects of an organization are run. It determines how business goals are identified and achievements measured, how processes are defined and procedures followed, and ultimately the quality of the product or service that reaches the customer and how it rates against competitors.
Quality is a critical factor in the reputation of an organization, and in its evaluation by clients and partners and their decision to conduct business with it. Having a quality management system in place ensures that quality is a key consideration at all levels of the organization and that it is ingrained into the work culture. It also quantifies quality, by defining specific standards that need to be met and outlining the processes to achieve this.
How we help
We provide consultancy to public and private organizations on how to operate at higher quality standards and qualify for excellence awards and international quality certification. We perform comprehensive quality audits and help clients introduce new systems to raise standards in all operational processes.
Our advisory services cover systems such as Total Quality Management, ISO and EFQM Excellence Model. Our clients have been able to successfully meet quality assurance benchmarks and receive certification within months of implementing quality management systems that we have developed.