A UAE waste management company was looking to improve its performance and needed a comprehensive internal audit of its operations, to ensure it maintains standards conforming to its existing ISO certification.
MENTOR conducted an audit of the companyâ€™s core and support activities, covering the scope of recycling plastic, municipality waste segregation, and compost waste production. It was carried out in two phases over a period of 6 months. The audit objectives were:
- Ensure the company conforms to internal, customer and legal requirements
- Review the effectiveness of the management system and its ability to deliver on objectives and performance measures.
Deliverables included comprehensive audit checklists for each area/ department, and an audit report. The first phase of the auditâ€™s findings were 2 non-conforming areas and 19 observations for 8 areas, while the second cycle uncovered 9 non-conforming areas and included 4 observations for 8 areas.
The results of the audit helped the client identify gaps and inefficiencies in order to address them and ultimately raise quality and performance standards for the organization.